Return & Refund Policy
Exchange & Refund Policy
We hope you love every SOUVIE purchase.
If something isn’t quite right, we’re happy to assist you with an exchange.
Exchange Eligibility
To be eligible for an exchange:
- Exchange requests must be initiated within 48 hours of delivery.
- Products must be unused, unwashed and in their original condition.
- All original tags, labels and packaging must be intact.
- Sale, customised and made-to-order products are not eligible for exchange.
- Exchanges are subject to size and product availability at the time the request is processed.
Size Exchanges
We understand that finding the right size can sometimes be tricky. You may request a size exchange within 48 hours of delivery, provided the requested size is available.
As our products are available in limited quantities, we cannot guarantee that your preferred size will be available at the time of exchange.
If your requested size is unavailable, you may choose:
- An exchange for another available product of equal or higher value, subject to applicable price difference; or
- Store Credit, subject to the terms below.
If the requested size or product is unavailable, a monetary refund will not be provided.
How to Request an Exchange
Please email us at:
Please include:
- Order Number
- Reason for exchange
- Product images
- Requested size/product, if applicable
Our team will review your request and guide you through the exchange process.
Refunds
We do not offer monetary refunds for change-of-mind, size-related or general exchange requests.
Approved returns that are not eligible for a replacement may be issued as Store Credit, valid for 45 days.
Monetary refunds will only be considered in the case of a verified manufacturing defect, where a replacement is unavailable.
Reverse Shipping
Customers are responsible for return/reverse shipping charges for size exchanges, change-of-mind exchanges, or other eligible returns.
If the product received is defective or incorrect, SOUVIE will bear the applicable reverse shipping charges.
Important
All exchanges are subject to inspection and approval by our team. Products that do not meet the eligibility conditions above may not be accepted for exchange.